Pathway Two

For Organisations

Departments and organisations aligning people, leadership and culture. We build the structures that connect strategy to daily operations, drawing on department builds and rebuilds across professional rugby, Major League Baseball and national unions.

What We Do

Five areas of organisational work

Five distinct areas, though most engagements draw on several. The starting point is always your context.

Department Design and Role Architecture

How a performance department should be structured, staffed and led. Simon has built a department from zero in a start-up league, spent eight years at the Crusaders with the final four leading its performance department through four consecutive title seasons, then moved into overseeing staff across seven affiliate sites in Major League Baseball. His published Role Architecture work turns that experience into a repeatable design method covering role definition, reporting lines and the delivery-versus-leadership balance most organisations get wrong.

Leadership Development and Mentoring

Structured mentoring for heads of performance, coordinators stepping into leadership and executives inheriting technical departments. The approach is built around leadership architecture rather than technical prescription: growing judgement, communication and the discipline of leading from the balcony instead of operating on the floor.

Culture Builds and Seasonal Theming

Simon's theming methodology spans eight documented seasons across Canterbury, the Crusaders and Major League Rugby, several of them championship years. The principle is constant: the group must own the theme because they helped build it. Engagements cover values definition, the gap between stated and lived culture and frameworks for constructive conflict and psychological safety.

Support for the People Who Deliver Support

Coaches and performance staff are high performers too, and they almost never have around them the structures they build for everyone else. They monitor athlete load and ignore their own. They plan athlete development and have no plan for their own. This service installs for the staff what the staff install for the athletes: workload visibility, development pathways, review rhythms, recovery expectations and someone whose job is their progression. Delivered either as ongoing support to an existing group or as a system designed and installed then handed to you to run.

Reviews, Audits and Framework Builds

Independent review of an existing performance system, or a full framework build where none exists. The Brazil Rugby engagement built a complete national framework for sevens and fifteens toward a home Olympics, combining remote advisory with quarterly on-ground audits. The same structure scales down to a single department review.

Simon Thomas in conversation with a head coach during a Crusaders training session.
Leading From Inside the Environment
The full Crusaders squad, coaching group, performance staff and wider club together for a group photograph.
One Organisation, Not Two · The Full Group
Simon Thomas presenting a high performance culture framework to an executive group in a boardroom.
Built for your context,not sold from a shelf.

Every engagement blends narrative, live experience and theory, designed around the needs of the group and the realities of the place. We do not arrive with a system to install and a slide deck to defend.

Track Record

Where this work has been proven

8
Years inside the Crusaders
4
Consecutive Super Rugby titles
7
Affiliate sites overseen, Red Sox
3
National advisory engagements
Advisory engagements have spanned Brazil Rugby, Singapore Rugby and the Panasonic Wild Knights, alongside an ongoing appointment as Director of High Performance with the United States Rugby Players Association.
Performance staff celebrating a Super Rugby championship with the trophy in the changing room.
The People Behind the Titles · Crusaders Performance Staff
Simon Thomas with medical and performance colleagues holding the Super Rugby trophy.
Performance and Medical, One Group
Simon Thomas presenting developing high performance teams to a room of coaches and performance staff.
Who looks afterthe people who look after everyone?
Flagship Service

Performance support for performance staff

Every performance department builds careful architecture around its athletes. Load is monitored. Development is planned. Recovery is protected. Progress is reviewed on a rhythm, and somebody owns each person's pathway.

Almost none of that exists for the staff who build it. Coaches, physios, analysts and performance practitioners are high performers operating under real load, and they are usually doing it without a single one of the structures they provide to the people in their care. The monitoring stops at the athlete and so does the development plan.

This service closes that gap. It puts the same support architecture around the staff that the staff put around everyone else.

What Gets Installed

The Same Structures, Turned Inward

  • Workload visibility for staff, not only for athletes
  • Individual development pathways with someone who owns them
  • Review rhythms that happen on schedule rather than in crisis
  • Performance focused recovery and boundaries that are actually designed, encouraged and supported
  • Role clarity and decision rights across the department
  • Succession planning so knowledge outlives any one person
Option One

Ongoing Support

Simon works with your performance and development staff continuously, as the external structure they do not currently have. Regular contact, individual development and a person outside the reporting line they can be honest with.

Option Two

Design and Install

The system is built for your context, installed with your leaders, then handed over for you to run. Simon steps back deliberately, because a structure that depends on an outside consultant is not a structure.

This service grew directly out of the Shadow Load framework, which examines the load practitioners carry while managing everyone else's. The evidence behind it is set out in The Team Behind the Team, with a practical pathway for any organisation in Develop the People Who Set the Standard. Read all three on the Articles page.
Where We Deliver

Three rooms, one approach.

Boardroom

Executive and Board

Strategy, culture and the structural decisions that shape how an organisation performs. Sessions built for people who will act on them.

Conference and Workshop

Large Groups

Keynotes and workshop engagements for conferences, summits and staff gatherings, shaped to the audience in the room.

Department

Coaches and Performance Teams

Working sessions with the group who deliver day to day, on standards, communication, role clarity and the way the department actually operates.

Simon Thomas presenting the standard of performance framework to a large conference audience.
From a boardroom of eightto a room of four hundred.
Enterprise Membership

Ongoing embedded support

For departments and organisations wanting continuity rather than a one-off engagement, the Enterprise membership provides deep guided mentoring, coaching and collaborative group work across your teams.

Larger and bespoke engagements, including audits, framework builds and advisory retainers, are scoped directly. Start with a discovery call and we will design around your context, your season and your constraints.

Departments and Organisations

Enterprise

$499 / month
  • Deep guided mentoring, coaching and collaborative group work
  • All Professional features included
  • Unlimited coaching sessions
  • Custom development plans and leadership development
  • Team collaboration tools and facilitated group planning
  • Checkpoints, reviews and priority support
Subscribe
Bespoke Engagements

Scope something bigger

National framework builds, department reviews, advisory retainers and leadership programmes are all scoped case by case, in person or remote. Book a discovery call and tell us where you are trying to go.

Book a Discovery Call